Política de Reembolso

At Dannikranz, we are committed to providing high-quality translation services tailored to meet your specific needs. We take pride in the accuracy and professionalism of our work. However, we understand that there may be circumstances where a refund is necessary. Please read this Refund Policy carefully before purchasing our services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Dannikranz, Herval d Oeste, Santa Catarina, Brazil.
• Goods refer to the translation services offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Dannikranz, accessible from https://www.dannikranztradutora.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: [email protected]

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Dannikranz
Contact us for details.

Governing Law

This Policy shall be governed and interpreted in accordance with the laws of Brazil, excluding its conflict of law provisions.

Changes to this Refund Policy

We reserve the right, at our sole discretion, to make changes or modifications to this Refund Policy at any time and for any reason. We will alert You about any changes by updating the "Last updated" date of this Refund Policy.

Contact Us

If you have any questions about this Refund Policy, You can contact Us:

• By email: [email protected]